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Majid Aslam is an experienced IT professional specializing in service desk and technical support. Currently serving as a Service Desk Analyst at APG & Co Pty Ltd since November 2021, Majid previously held the same position at Mosaic Brands Ltd, where support was provided to over 1000 stores across Australia and New Zealand. With a strong background in technical support roles at various companies, including Flip TV Australia and Red Telecom Australia, Majid has developed expertise in troubleshooting hardware and software issues, configuring network systems, and utilizing ticketing systems such as Manage Engine - Zoho. Majid holds a Master of Information and Technology from CQUniversity and a Bachelor of Engineering from Mehran University of Engineering and Technology.