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Bernardo Borges is an experienced professional specializing in client retention strategies and customer service operations. Currently serving as a Relationship Manager at Apex Strategies, Bernardo focuses on political campaign applications and financial reconciliation using Idonate. Previous roles include Customer Service Lead at Pleni, where Bernardo achieved an 80% increase in purchasing issue resolution through improved UX design and internal processes. As CX Planning Coordinator at Yummy, the leading delivery app in Venezuela, Bernardo utilized data analysis and Zendesk to enhance user satisfaction. Additional experience includes roles at Blockchain.com, La Vinoteca Caracas, Aprovecha.com, and Grupo Oseo, contributing to various aspects of customer support, sales analysis, and business operations. Bernardo holds a Bachelor's degree in Business from Universidad Nueva Esparta.