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Cyril Coquart is an experienced IT professional with a strong background in technical support and service desk management. Currently serving as a ServiceNow Certified Administrator (CSA) and Subject Matter Expert (SME) at Apex Group Ltd since April 2018, Cyril leads a global team of service desk analysts and oversees various support activities across multiple regions. Prior experience includes managing the IT Service Desk for Zurich Life Assurance plc, and holding multiple roles at Symantec where Cyril was responsible for managing technical support teams across the EMEA and APJ regions. Cyril's educational qualifications include diplomas and certificates in management and computer applications from National College of Ireland and Technological University Dublin, among others.