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Alice Tuan has over 16 years of experience in customer support and management at Apex Computer Systems, where roles have included Customer Support Center Lead and Project Manager for Service Portal development. Responsibilities have involved supervising teams, managing service orders, assisting the Accounting Department, and enhancing training protocols. Prior to this, Alice worked as a Night-Shift Laboratory Technician at Environmental Analytical Service, Inc., conducting GCMS testing on air samples. Alice holds a Bachelor of Science degree in Biochemistry and Microbiology from California Polytechnic State University-San Luis Obispo.