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Juhi Shirkar is an experienced professional with a diverse background in quality analysis, client relations, and service recovery. Since October 2020, Juhi has been serving as a Senior Quality Analyst at Apertum Online, building on prior experience as a Quality Analyst. Previous roles include Author Engagement at Packt Publishing Ltd., Manager of Client Relations at Jaipur Jewels Global Limited, and Associate Manager of Service Recovery at HDFC Life. Juhi's career also includes a stint as a Senior Specialist at JPMorgan Chase & Co. and as a Senior Customer Relations Executive at Serco. Educational credentials include an Executive MBA in HR & Corporate Training from the Indian School of Business Management and Administration, a Bachelor of Arts in Economics from Patkar Varde College, and a PGDM in Human Resources from Welingkar Institute of Management.