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Martin Nikolov has extensive experience in customer service roles, currently serving as a Customer Service Agent at APCOA Parking (UK) Ltd since January 2015, where responsibilities include managing inquiries, processing cash payments, and handling difficult customers while maintaining a high level of service. Previously, Martin worked at HSBC PLC as a Customer Service Officer, where duties involved opening bank and savings accounts and cashiering. Additional experience includes assisting travelers at Work 4 U LTD, operating machinery at Alba Proteins LTD, and various roles in hospitality. Martin holds a Bachelor's degree in Finance from Tsenov Academy of Economics and a high school diploma in Management from St. Ciril and Methodius.