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Alexandre M. is an experienced customer support professional with a diverse background in customer success and social media management. Currently serving at Echko Limited since September 2020 in various roles including Customer Success Specialist, Customer Experience Specialist, and Customer Support Representative, Alexandre has demonstrated expertise in handling customer inquiries and enhancing user satisfaction. Prior experience at Britânia Eletrodomésticos involved managing social media interactions and providing technical support, particularly with a focus on consumer electronics. Alexandre also held supervisory and lead agent positions at Sykes Enterprises from October 2014 to August 2016. Additionally, Alexandre attained an undergraduate degree in English and Portuguese from FAE Centro Universitário between 2018 and 2021.