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Joana Freitas has extensive experience in business development and management, currently serving as Business Developer for Forest, Auditora Coordenadora ISO 9001, and Technical Manager Certification at APCER since May 2005, focusing on public services and international key account management across EMEA, Spain, and Macau. In addition, Joana has been a Professor convidado at ISEP - Instituto Superior de Engenharia do Porto since 2010, teaching postgraduate courses in integrated management systems. Joana holds a Mestrado in Engenharia de Serviços e Gestão from Faculdade de Engenharia da Universidade do Porto (2012-2015) and has engaged in various educational pursuits, including an ERASMUS program at École des Mines de Saint-Étienne.