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Sania Shaikh is a dedicated professional with significant experience in various roles within the human resources and customer service sectors. Currently serving as a Process Trainer at Randstad India and a Quality Analyst at Apar Peopleworld Software Pvt Ltd, Sania has contributed to the development of an integrated recruitment platform and improved quality assurance processes. Prior experience includes a Senior Associate position at Unacademy, where Sania achieved a 90% customer satisfaction score and maintained exceptional response rates exceeding service level agreements. Earlier roles as an HR Counsellor at Jetking Infotrain Limited and a Human Resources Specialist at HUMANKRAFT involved training, recruitment, and cultivating relationships with educational institutions. Sania holds a Bachelor of Arts degree and a Master’s in Industrial Psychology.