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Michelle Lucas has over 20 years of work experience in various leadership positions, primarily focused on customer success and support. Michelle'smost recent role was as Senior VP of Customer Success at Anthology Inc. Prior to that, they served as Vice President of Customer Experience at GoGuardian, where they led initiatives to improve customer service and reorganize the department. Michelle also held multiple roles at PowerSchool, including Group Vice President of Customer Success and Vice President of Customer Success & Strategic Accounts. Michelle has experience in managing global teams, driving customer retention and growth, and overseeing P&L responsibilities. Earlier in their career, Michelle worked at MARS Water as Director of Customer Support and R&D Experience, and at SumTotal Systems as Senior Manager of Global PMO and Global Customer Support. Michelle started their career as an Information Technology Manager at Safeway Property Insurance and as a Programmer/Analyst at Florida Farm Bureau Insurance. Overall, Michelle has a strong background in customer success, organizational leadership, and driving business growth.

Michelle Lucas has a Bachelor of Science (BS) degree in Microbiology from the University of Florida, which they completed in 2001. Michelle also holds an Associates in Insurance Technology degree from the Insurance Institute of America, completed in 2003. In addition, they have a Master of Science (MS) degree in Computer Information Science from the University of Phoenix, completed between 2008 and 2010. Michelle also attended Santa Fe Community College for computer programming, but the exact years are not specified.