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Joel Diamant is an experienced technology professional currently serving as Senior Service Delivery Manager at Anthology Inc since May 2015, where responsibilities include acting as the main contact for educational institutions utilizing premium cloud services and managing the day-to-day activities related to client environments. Previously, Joel held the position of Senior Client Support Engineer at Blackboard for eight years, where tasks involved troubleshooting complex issues and mentoring staff in CRM systems. Additionally, Joel worked as a Senior Support Analyst at Computacenter, excelling in incident management and achieving significant service level agreement targets, and began a career as a Technical Support Analyst at Vebra. Educational qualifications include a Bachelor of Science in Multimedia Production Technology from the University of Plymouth, alongside Oracle Database Administration and ITIL Foundation certifications.