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Jessica de Groot is an experienced professional in customer success and operations, currently serving as Head of Customer Success EEA and Senior Customer Operations Specialist at WorldFirst and Ant Group since October 2022. With a proven track record in building and leading high-performing teams, Jessica successfully established a Customer Success team in Amsterdam within three months and coordinates cross-functional collaboration. Previous roles include Country Manager at Teamcubate, where market growth in the Netherlands was achieved, and Head of Customer Experience, International at JivoChat, focusing on international revenue growth and customer journey analysis. Jessica's educational background includes a Bachelor's degree in Social Work and ongoing studies in Copywriting and SEO, complemented by extensive knowledge of various productivity tools and project management platforms.