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Dana Douglas is an accomplished Senior Research Manager at AnswerLab, with a history of progressively responsible roles including Research Manager and Senior UX Researcher since November 2017. Prior to this, Dana served as a User Experience Specialist at UserWorks, Inc. from June 2007 to October 2017, where responsibilities included enhancing user experiences through various usability and accessibility research activities. Earlier experience includes a CWIT Fellowship at the Center for Women & Information Technology from December 2004 to May 2007, focusing on educational program implementation and curriculum development. Dana holds a Master of Science in Human-Centered Computing and a Bachelor of Science in Information Systems and French from the University of Maryland Baltimore County.