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Sandra Pagan York is an accomplished professional with extensive experience in call center operations and client services. Currently serving as the Director of Training and Quality at AnswerHero since November 2022, Sandra previously held prominent roles including Senior Director of Client Services and Director of Operations at Modivcare, focusing on Non-Emergency Medical Transportation. Additional experience includes positions at Acton Mobile, S&C as Director of Organizational Development, and Total Transit Enterprises as Senior Operations Manager. Earlier career highlights feature a tenure at Alorica as Sr. Operations Manager and Technion Communications as Program Manager, along with military service in the US Navy. Sandra holds a Bachelor of Business Administration from the University of Maryland Global Campus.