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With her start in the industry in 2003, Melissa has succeeded in multiple capacities in this sector. Launching her career as an answering service operator with a firm in Fort Myers, she quickly transitioned to a key role in their finance department. Upon her relocation to the Tampa Bay area in 2007, Melissa joined their team. Her outstanding commitment to customer service was immediately evident.

During her tenure with Answer Excellence, Melissa has been promoted from Shift Supervisor to Supervisor of Operations. She recently accepted the position of Manager of Operations where she ensures their procedures and policies are solidly in place, so the team is fully prepared for every situation. Melissa is also responsible for the coordination of the customized software that supports individual clients, as well as overseeing accounts payable.

Overall, Melissa focuses on maintaining the stringent guidelines and standardization of the tools used by the operators and staff. These are the types of distinctions that earn Answer Excellence the esteemed ATSI Award year after year.