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Fiorella began her career with Answer Excellence in 2006 as a part-time employee while earning her degree. A steadfast contributor since day one, she is resolute about fostering a positive work environment. Her recent promotion to Director of Operations speaks to Fiorella’s solid work ethic and core values. She exemplifies the team attributes that have driven Answer Excellence to rank in the top ten of answering service companies throughout the United States and Canada.

In her new role, Fiorella finds and develops the best possible staff while providing them with the tools and training programs they need to succeed. Maintaining this strong company culture enables the organization’s answering service branch and the hospital dispatch division to operate effectively.

With an eclectic client list that includes the area’s largest hospitals, businesses, and healthcare organizations, Fiorella continues to advance the direction of the company. In addition to spearheading expansion into other verticals and business segments, Fiorella collaborates with her executive team to develop and implement the latest technologies to best support internal systems.