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Simon Brooks is a highly experienced professional in the IT and managed services sector, currently serving as a Senior Network Operations Manager at ANS Group since November 2010. With a background that includes roles such as Technical Operations Manager and Service Desk Manager, Simon oversees teams of varying sizes, emphasizing performance, service delivery processes, and technical skills development. A significant contributor to training and accreditation, Simon has extensive experience with Cisco technologies and has participated in delivering various ITIL-aligned service delivery procedures. Prior to ANS Group, Simon held positions at iCEWYCHE I.T. Services and in management roles within the hospitality industry, demonstrating strong leadership, operational management, and customer service skills, complemented by a degree in Business Information Systems from The University of Bolton.