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Jacob Madrigal has a diverse work experience. Jacob started their career at Rose Bowl Aquatics Center in 2009 as a Customer Service and Swim Instructor, where they developed relations with customers and fellow employees. In 2011, they worked as a Technical Assistant at Ray's Services, assisting in everyday tasks and building customer relations. From 2012 to 2013, Jacob served as a Sr. Social Strategist at Annex Cloud, followed by a role as a Customer Success Manager from 2013 to 2015. Jacob then became the Director of Customer Success at Annex Cloud until 2023. Currently, Jacob holds the position of Head of Customer Success at Annex Cloud, where they enhance customer experience and builds strong relationships.

Jacob Madrigal attended Arizona State University, where they earned a Bachelor of Arts (BA) degree in Psychology, with a focus on Social Psychology. Jacob also attended Glendale Community College, but no specific degree or field of study information is provided. Additionally, they graduated from Crescenta Valley High School.