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MJ Hammer is an experienced professional in support roles with a strong background in program management and content creation. Currently serving as the Lead of Support at Anchor since April 2022, MJ has previously held key positions at Stripe from January 2015 to August 2019, including Program Manager focused on Knowledge and Content, where MJ developed internal documentation standards and delivered training to global support teams. Prior to this, MJ gained valuable experience at Square as a Customer Support Representative, handling inquiries in both English and French, while also influencing high-level marketing strategies in Canada. MJ's early career includes roles in customer service, translation, and program coordination, supported by a Bachelor of Arts in International Relations from Stanford University and enriching international experiences in France and China.