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Qiana Crutch is a seasoned professional with extensive experience in customer service management and account management. Currently serving as Customer Service Manager at Anagram International since February 2017, Qiana has previously held multiple positions at Express Scripts from 1999 to 2015, including Senior Account Manager, Contact Center Supervisor, and Contact Center Trainer. In these roles, Qiana demonstrated expertise in complex issue resolution, performance metrics analysis, team supervision, and training development, successfully driving client satisfaction and operational excellence.