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Janay West is an experienced information technology professional currently serving as the Information Technology Team Lead at AmTrust Financial Services, Inc. since August 2023. Prior roles include Remote Support Technician at Coretelligent and Service Desk Technician 1 at AmTrust Financial Services. Janay's career began as an IT Support Analyst at Keyfactor, a provider of secure digital identity management solutions. Additional experience includes an IT Analyst position at Diebold Nixdorf, providing various technical support services, and earlier roles in customer service and administrative support at Bed Bath & Beyond and The University of Akron. Janay holds an Associate's degree in Computer Technology/Computer Systems Technology from The University of Akron, completed in 2012.