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Lola Bravo is a Senior Service Designer at Amtrak, bringing years of experience in strategic and innovation roles at companies such as Entergy, Lola Bravo Consulting, GE Capital, and more. With a strong background in human-centered design and innovation, Lola has successfully led projects focused on developing transformative products and services, managing organizational challenges, and implementing service design initiatives for global companies like Walmart. Lola holds an MBA from Tulane University and a Bachelor of Arts in Science, Technology, and Society from Vassar College.