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Jonathan Jones is a seasoned IT professional with significant experience in systems support and administration. Currently serving as a Windows Support Engineer at AMS DataSerfs, Inc. since April 2019, Jonathan monitors Windows servers, performs laptop imaging, and manages users, servers, virtual machines, and storage. Previously, as an IT Support Specialist at Identify3D from September 2018 to April 2019, Jonathan managed both onsite and cloud-based infrastructure, maintained network and security protocols, and provided critical support for various software applications. Jonathan's background includes five years as a Domain Administrator in the US Navy, where comprehensive computer support and troubleshooting skills were developed in a Department of Defense environment.