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Riccardo Narissi is a seasoned professional with extensive experience in customer experience and CRM management. Currently serving as the Global Customer Experience Manager at Amplifon since April 2021, responsibilities include overseeing NPS globally, managing Salesforce's upper funnel, and leading digital transformation initiatives. Prior roles include CRM Operations and Evolution Manager at Stellantis and FCA - Fiat Chrysler Automobiles, focusing on major markets, CRM campaign management, and customer care processes. Narissi's consulting background at Soluzioni Srl and a strong educational foundation with a Master's degree in Finance and a Bachelor's degree in Economics from Università degli Studi di Torino further enhance expertise in driving customer satisfaction and loyalty through innovative strategies and projects.