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Karen has over 25 years of experience in executive leadership roles in program management, business operations, financial management and IT governance– developing and implementing innovative strategies and solutions to transform enterprise performance. She has program managed multiple complex telecommunication, IT, customer service and finance initiatives which enabled global expansion, revenue growth and increased profitability. Karen is accomplished in leading change by inspiring and empowering teams to deliver value and performance excellence.

As a key executive of Verizon Business’s Global Technology and Service Division leadership team, she led cross functional global organizations in strategic transformation initiatives that improved service delivery, customer experience and cost structure. She accomplished this through automation, process optimization, organizational redesign, and outsourcing. Through the implementation of business intelligence and data analytic tools, she was able to significantly improve decision support capabilities and provide actionable insights to maximize business performance. She also has experience in merger and acquisition integration, professional services, and project management.

Karen has a MBA and a Bachelors of Business Administration in Finance from the George Washington University. One of Karen’s passions is the work she does as Chair of the Development Committee and Board Secretary at the Young Playwrights’ Theater, a non-profit teaching over 2,000 students in the Washington DC area the art of playwriting.