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Matthew S. has a diverse work experience in the field of IT and customer support. Matthew started their career as a Barista at Starbucks in 2008 before transitioning to various roles at Apple, including Sales Specialist, Technical Specialist, and Trainer. In these roles, they provided customer support and conducted training sessions on Apple software.

Matthew then worked as a Desktop Support Specialist at Dynamic Solutions Group, where they provided technical support to end users across different platforms. Matthew also served as an IS/Mac Support Specialist at Chapman and Cutler LLP, where they provided support for Apple hardware and software, including troubleshooting issues and upgrading devices.

After that, they joined Aisle Rocket Studios as a Systems Administrator, where they managed user administration, provided customer service and monitored data backups. Matthew then moved to Higher Learning Commission as a User Support Specialist, responsible for application licenses, training materials development, and in-person training.

Matthew's experience also includes working as an Information Technology Support Analyst at GoHealth, where they handled help desk requests, provided virtual desktop support, and collaborated with other IT operations members to resolve user issues. Most recently, they served as an IT Manager at M1, where they interviewed and hired IT support specialists, planned projects aligning with business needs, and managed team project statuses.

In their most recent position, Matthew joined Amount as an IT Manager, starting in September 2022.

Matthew S. has a Bachelor of Arts (BA) degree in Communication Studies - Electronic Media Production from Eastern Illinois University. Matthew also has a minor in Creative Writing from the same institution. Their field of study at the University of Wisconsin-Parkside was Mass Communication/Media Studies, although it is not specified whether they obtained a degree in that field. Apart from their formal education, Matthew has obtained several certifications. In July 2022, they earned the "Scrum: The Basics" certification from LinkedIn. Matthew also holds the JAMF 100 Certificate, which they obtained from Jamf in December 2019. Furthermore, Matthew is certified as a Scrum Master by the Scrum Alliance since July 2022.