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Mylène Lambert is an accomplished professional with extensive experience in product design and customer experience, currently serving as Team Lead - Product Design and UX Designer at Amilia since November 2019. Prior to this role, Mylène worked at Deloitte Digital as a Senior Consultant - Customer and Applied Design, where responsibilities included leading UX design and research projects in the financial services industry using a Design Thinking approach. Mylène's career also includes significant leadership positions at belairdirect, where contributions spanned across sales, customer service, and quality assurance, all aimed at enhancing customer journeys and employee experiences. Academic credentials include a Post Graduate Diploma in eCommerce with a specialization in product design from HEC Montréal, an MBA in Marketing from HEC Montréal, and a Bachelor Degree in Finance and Accounting from Université Laval.