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Ross M. is a Customer Experience Expert currently working at Amida Technology Solutions. Prior to this, Ross has held roles such as Sr. Consultant, Sr. Business Analyst/ Scrum Master, Business Analyst, Business Analyst, and Business Analyst at various companies. Ross has extensive experience in facilitating working sessions, technical writing, leading meetings, business analysis, system analysis, program coordination, and operations management. Ross has a Master's Degree in International Conflict Analysis and Resolution from George Mason University and a Bachelor's Degree in American History from Union College.