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Heidi Lai is a seasoned Project Services Manager at Amico Group of Companies since September 2022, where leadership of a diverse project management team is a primary responsibility, focusing on mentorship and collaboration to meet customer expectations. Prior to this role, Heidi served as Operations Supervisor and Project Manager at TJX Canada/Winners Merchants International L.P. from October 2012 to September 2022, leading startup projects for business expansion, developing training materials, and managing safety programs. Earlier experience includes serving as Operations Supervisor at Exel from June 2009 to October 2012, where responsibilities encompassed logistics management, budget operations, and manpower planning. Heidi holds a Bachelor of Commerce degree in Marketing and Human Resources Management from Ryerson University.