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Gemma R. serves as the Registered Branch Manager at AMG Nursing and Care Services since September 2022, specializing in complex care, companionship, and supported living for diverse groups in the West Midlands. Previously, Gemma held the position of Clinical Governance Director at iCare24 Group and was a Compliance, Audit & Training Manager at Firstpoint Healthcare and Servoca Nursing and Care, where responsibilities included ensuring compliance with various frameworks, managing GDPR processes, and conducting audits. Gemma's career began at Lloyds Banking Group, excelling in customer insights and training delivery roles. Currently pursuing a Master’s in HR management at Arden University, Gemma also holds qualifications in Leadership and Business Administration.