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Gaurav Agrawal is a seasoned professional currently serving as the Global Senior Vice President of Customer Experience and Senior Vice President of Exosphere at Exotel since December 2016, focusing on building a reliable, low latency technology-driven telecom operator. Previously, Gaurav held the Vice President of Operations role and was the Head of Global Carrier Partnerships at Twitter from August 2015 to November 2016, where major contributions included enhancing cost efficiencies and user acquisition in the Indian market through innovative performance marketing strategies. Gaurav also served as a Product Marketing Manager at ZipDial and has significant consulting experience from positions at Goldman Sachs and Genpact Headstrong Capital Markets. Gaurav's education includes a Bachelor of Technology in Civil Engineering from the Indian Institute of Technology, Kanpur, and an MBA from UNC Kenan-Flagler Business School.