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Chelsea Pula is a seasoned professional with extensive experience at American Express Global Business Travel, currently serving as Director of Strategic Planning since May 2018. In this role, Chelsea ensures data-driven decision-making through analytics, market research, and customer feedback, while also conducting research to identify market opportunities. Prior roles include Senior Manager of Competitive Intelligence, where Chelsea developed a competitive intelligence library and trained over 1,000 sales representatives, and Senior Product Marketing Manager, responsible for launching product training sessions and executing client webinars generating significant revenue opportunities. Earlier experience at iCIMS as Senior Project Manager and Project Delivery Manager involved managing organizational readiness for product releases, while Chelsea also held the role of Customer Marketing Specialist, focused on customer engagement and survey analysis. Chelsea holds a Bachelor of Arts in English Language and Literature from Columbia University and has notable expertise in tools such as Jira, Confluence, and Salesforce.