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Heather Hawkins is a seasoned professional with extensive experience in customer service and management roles. Currently serving as Customer Service Manager at AmesburyTruth since August 2022, Heather has previously held positions at Wells Fargo, where responsibilities included ECMO Quality Assurance Manager and Loan Administration Manager from June 2020 to August 2022. Prior to that, Heather worked at YRC Freight as Customer Service Manager and at Sioux Falls Federal Credit Union as Member Services Supervisor. Heather's career at Wells Fargo began in January 2003, encompassing various roles such as Account Analyst I and Collector II, accumulating over a decade of experience in performance monitoring, leadership, and team mentorship. Heather holds a Bachelor of Science degree in Business Administration and Management from Southwest Minnesota State University, earned between 1998 and 2002.