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Ellentinya Dodd is a Customer Care Support Specialist at Amerock Hardware since January 2022, responsible for resolving customer concerns, supporting sales representatives, and managing customer orders. Previous experience includes roles as an Assistant Project Coordinator at eCompanyStore, where merchandise layouts were designed, and inventory procedures managed. Dodd has also served as a Customer Service Representative at Diversey Food and Beverage, demonstrating exceptional order processing and customer satisfaction skills. Earlier positions include Assistant Manager of the Microsoft Company Store, overseeing daily operations and inventory reconciliation, and an Assistant Teacher at Delaware Technical & Community College, focusing on lesson planning and student development. Ellentinya holds a Bachelor of Arts in Theatre from the University of Maryland.