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Julie Higgins is an experienced professional in compliance and customer service, currently serving as the Lead Coordinator for Compliance at Ameritas since December 2012. In this role, Julie modernized business processes, achieving significant annual cost savings of over $300k and improving productivity by 50%. Previous positions within Ameritas include Claims Specialist and Customer Relations Representative, where Julie handled technically advanced claims and escalated customer issues. Prior experiences span customer service roles at Black Hills Corporation, Nelnet, and the Lincoln Journal Star, with responsibilities ranging from account management to customer education on student loans. Julie holds a Bachelor's Degree in Business from Bellevue University, earned between 2015 and 2018.