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Tony Penecale has over two decades of experience in client engagement and customer service, currently serving as a Senior Client Engagement Representative at AmeriHealth Administrators since July 2013. In this role, Tony effectively acts as a liaison between clients and internal departments, ensuring timely and accurate resolutions to inquiries. Prior to this position, Tony held various roles including Customer Experience Advocate at AmeriHealth, where responsibilities included addressing benefits and claims issues for self-funded employer health insurance policies. Earlier professional experience includes serving as a Commercial Customer Service Representative at Western Pest Services and as a Scheduling Administrator & Data Specialist at TVG Inc., where logistical operations for medical education activities were managed. Tony holds a Bachelor of Arts in Journalism/Mass Communications with a focus on Advertising and Public Relations from Lock Haven University.