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Ariel Leão Gracelli has extensive experience in account management and customer service, particularly in the delivery sector. Notable roles include Account Manager for Americanas Delivery at Americanas S.A., focusing on high-performing merchants to boost revenue and improve operational strategies through KPI analysis. Prior experience includes a position as Customer Hero at Shipp Delivery, enhancing customer satisfaction and operational efficiency, as well as social media internships at Sistema Findes and Câmara Municipal de Vitória, where content management and strategic reporting were key responsibilities. Additionally, Ariel worked as a Junior Social Media Analyst at Knowledge Media, creating content for various public and private entities and managing crisis communications. Education was pursued at FAESA from 2015 to 2018.