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Yesenia Chacon has significant experience in customer service management, currently serving as the Customer Service Manager at American Van Lines since June 2015, where responsibilities include supervising and training customer service agents. Prior to this, Yesenia held the position of Escalation Manager at Nationwide Relocation Services from March 2013 to June 2015 and worked as a Supervisor at Talk2Rep Call Centers from November 2010 to March 2013. Yesenia Chacon holds an Associate's degree in Massage Therapy/Skin Care from the Florida College of Natural Health-Pompano Beach, completed in 2006.