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Melissa (Missy) Taylor is an experienced professional in the field of employee benefits and operations, currently serving as Managing Director for Employee Benefits Operations & Implementation at OneAmerica. Taylor has held significant positions at Prudential Financial, including Vice President of Customer Excellence for GI Operations, Vice President of Client Services, and Group Insurance Customer Solution Director. Previous experience includes serving as Director of Disability Operations and holding roles as Claim Manager and Team Leader at Aetna. Additionally, Taylor is a member of the professional advisory committee at Northern Light Health. Educational qualifications include a Bachelor of Applied Science in Business Administration and Professional Studies from Husson University and an Associate's degree in Culinary Arts/Chef Training from Southern Maine Community College.