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Jason Matzke is a seasoned IT professional with extensive experience in technical support and customer engineering. Currently serving as a Senior Technical Support Analyst at the American Red Cross since July 2016, Jason has a notable history of providing crucial remote and on-site user support, technical training, and network administration across various Red Cross locations in the Southeast. Prior to this role, Jason worked as a Customer Engineer at Unisys from November 2013 to June 2016 and initially joined the American Red Cross as a Technical Support Analyst from June 1998 to November 2013. Jason holds a Bachelor of Science degree in Environmental and Forestry Biology from the State University of New York College of Environmental Science and Forestry, having studied there from 1996 to 1998, and previously attended Le Moyne College from 1994 to 1996.