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Susan Ward has a work experience starting in 2009 as a Principal Scientist at Normandeau Associates, Inc. Susan then moved to the American Institutes for Research in 2010 and worked there as a Senior Technical Project Manager until the present time.

Susan Ward graduated from Cornell University in 1970 with a Bachelor of Arts degree in Sociology. Susan then attended Virginia Tech from 1970 to 1972, where they pursued a Master of Science degree in Sociology. Following this, from 1972 to 1976, they continued their education at Virginia Tech, this time focusing on Computer Science and obtaining a Master of Science degree in that field.