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Cindy V. has extensive work experience in the field of healthcare quality and research. Cindy is currently serving as a Senior Researcher at the American Institutes for Research, starting from May 2022. Prior to this, they held multiple roles at NCQA, including Assistant Director in the Quality Solutions Group from March 2021 to May 2022, and Manager in the Quality Solutions Group from March 2017 to March 2021. Cindy also worked as a Quality Consultant at Inova Health System from April 2015 to March 2017, and as an Operational Excellence (Lean Six Sigma) Consultant at Adventist HealthCare from June 2013 to April 2015.

Cindy V.'s education history includes a Master of Science degree in Health Systems Administration from Georgetown University and a Bachelor of Science degree in Applied Physiology & Kinesiology from the University of Florida. Additionally, they have pursued a Lean Six Sigma Black Belt (Healthcare) program at Villanova University. As for certifications, they have obtained the Certified Professional in Patient Safety certification from the Certification Board for Professionals in Patient Safety in June 2023. Cindy is also a TeamSTEPPS Master Trainer, although the specific details regarding when and where they obtained this certification are not provided.