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Lorraine B. has extensive experience in customer service and management, currently serving as General Manager at American Group, LLC since January 2017. Prior roles include Customer Service Manager at Divinity Homes, Claims Manager at Lincoln Financial Group, and Sales and Service Manager at Sears Holdings Management Corporation. Lorraine also held significant positions at Wells Fargo as AVP Manager III for Service and Operations and at AT&T Wireless as Business End User Care Manager II, contributing to the management of large call center operations. Lorraine's education includes two degrees from the University of North Carolina at Greensboro, completed between 1996 and 2015.