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Carmen O'Brien is an experienced professional in customer support and management, currently serving as a Senior Support Specialist at American Gas Products (AGP Helium) since February 2016. Prior to this role, Carmen was Customer Service Manager at American Gas Products, LLC from May 2014 to February 2016. Carmen's extensive career at Comcast Cable spanned from 1999 to April 2014, where various supervisory roles included overseeing customer care, technical support, and digital telephony teams. Responsibilities included fostering positive employee relations, conducting performance meetings, and addressing customer escalations to enhance satisfaction and operational efficiency.