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Angie Bloyer is a seasoned professional in the fields of customer experience and service excellence, currently serving as a Senior Manager of Speech & Data Analytics at American Family Insurance since November 2014. In this role, Angie leads the strategic development and execution of speech analytics for voice of customer initiatives across various contact centers and support departments. Prior to this, Angie held positions as a Customer Experience Analyst at American Family Insurance, Director of Service Excellence & Outreach at Agrace HospiceCare, and Director of Service Excellence & Volunteer Services at Meriter Health Services, where responsibilities included developing comprehensive service strategies and improving patient experiences. Angie began their career as a Marketing Project Coordinator at Unity Health System. Angie holds a Master of Business Administration with an emphasis on Marketing and Quality from Edgewood College and a Bachelor of Business Administration in Marketing and Management from the University of Wisconsin-Madison.