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Aaron Aihini is a seasoned professional in product development and customer success, currently serving as Interim Product Director for Salesforce at American Express since September 2019. In this role, Aihini leads a team focused on program management and customer success strategies within US Marketing Operations, facilitating a transition from reactive support to proactive service offerings. Prior experience includes serving as Customer Success Lead at Chartio, where Aihini developed multiple processes related to customer onboarding and success, along with technical and consulting support for enterprise clients. Aihini began a career in accounting with roles at CLA, ultimately progressing from audit intern to audit senior, demonstrating a solid foundation in financial services. Aaron Aihini holds a Bachelor of Science in Accounting from Stony Brook University.