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Brian Coleman has extensive work experience in customer service and management. Brian served as the Customer Service Director at American Auto Shield from April 2020 to the present. Prior to that, they were the Customer Experience Manager at the same company from December 2019 to March 2020. Brian's previous role was as the Customer Service Manager at Key Vehicle Resources, where they worked from November 2009 to December 2019.

Brian Coleman completed their Bachelor's degree in Business Administration and Management, General from Lindenwood University from 2003 to 2007. Additionally, they obtained several certifications, such as "Managing a Customer Contact Center," "Boosting Your Team's Productivity," "Customer Service: Handling Abusive Customers," "Developing Your Team Members," "Enhancing Team Innovation," "Grammar Girl’s Quick and Dirty Tips for Better Writing," "Holding Your Team Accountable," "Managing Team Conflict," "Managing Teams," "Managing Virtual Teams," "Meeting Facilitation," and "New Manager Foundations" from LinkedIn. Brian obtained these certifications in November 2020 and January 2022.