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Lamont Cary is a seasoned professional with extensive experience in the aviation and customer service sectors. Currently serving as a Customer Experience Manager at American Airlines since April 2023, Lamont manages gate operations, ensuring safety, security, and compliance with company and FAA regulations. Prior to this role, Lamont held positions at Piedmont Airlines, including Aviation Ramp Operations Supervisor and Aviation Ramp Specialist, where responsibilities included supervising staff and overseeing ground operations. Lamont's experience also includes managing a high-end salon as a Customer Experience Salon Manager and working as a Medical Claims Examiner Consultant at Anthem, Inc. Education includes certifications in Medical Insurance Coding and Notary Public, with ongoing studies at Central Piedmont Community College.