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Jo Thomas is a seasoned professional with extensive experience in Salesforce administration and project management. Currently serving as a Senior Salesforce Configuration Analyst at Ambition Institute since May 2023, Jo previously held roles such as Salesforce Manager at eEnergy and Salesforce Administrator at Utility Team. Jo's background includes a significant tenure at The ASA - Swim England, where responsibilities ranged from scoping new products to leading projects that enhanced customer engagement. Earlier experience includes roles in customer service management at Persimmon Homes and Taylor Woodrow, and call center management at Alliance & Leicester, which collectively reflect a strong commitment to improving customer experiences and operational efficiency.