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Daniel Burns is an experienced professional in the billing and collections sector, currently serving as Head of Billing and Debt at Amber since May 2023. Daniel has previously held significant roles, including Customer and Billing Operations Manager at Guernsey Electricity and Head of Billing & Collections at Orbit Energy. Demonstrating a strong focus on process evaluation and efficiency improvement, Daniel has led teams at various organizations such as George Banco, Good Energy, OneSelect, and EDF Energy, where responsibilities ranged from debt management to enhancing customer care operations. Daniel's expertise is backed by a solid foundation in implementing best practices, managing performance, and navigating regulatory audits within the financial sector.